FAQs

Frequently Asked Questions

Q. Will the prices At DirectBuy always be the lowest?

Finding a lower price outside would obviously be an uncommon occurrence given that DirectBuy delivers tremendous savings opportunities by eliminating traditional retail markups. On occasion, retailers will sell items at or below cost for various reasons. For example, they may be doing so in order to attract you into their store with the hope that you will purchase other items at marked up prices at the same time (a practice commonly known as a Loss Leader Sale.)

 

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Q. What happens if you find something in retail that’s less expensive?

Even in these unusual circumstances, we would like you to benefit from your DirectBuy membership. That’s why at DirectBuy of [Club Name], we offer our members a Pricing Promise. Please see Pricing Promise in this guide.

 

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Q. What if a product is discontinued after I’ve placed my order?

The manufacturers represented in DirectBuy showrooms are continuously adding new products to their lines and discontinuing older models. DirectBuy receives updates weekly from manufacturers and distributes this information to showrooms to ensure product catalogs are up-to-date and accurate for members.

If a product is discontinued during the selection process, DirectBuy will attempt to find an acceptable replacement product.

If a product is discontinued after you’ve placed an order, DirectBuy will work with the manufacturer in an attempt to find an acceptable replacement product, or, if you prefer, cancel the order and provide a full refund.